Tell us what happened
Email hello@inspiredaccounts.co.uk with the subject “Complaint”. Please include your name, the service involved, what happened, when it happened and what you think would resolve the matter. Do not include passwords or full identity document numbers in ordinary email.
What happens next
- We aim to acknowledge the complaint within five working days.
- A person not directly responsible for the issue will review it where possible.
- We may ask for more information so we can understand the full circumstances.
- We aim to provide a written outcome within 20 working days. If more time is needed, we will explain why and provide an updated date.
Our response
The outcome will summarise what we reviewed, our findings and any practical action proposed. This could include correcting work, improving a process, apologising or discussing an appropriate fee adjustment.
Your other rights
This procedure does not affect your legal rights. If a complaint concerns personal information, you can also raise it with the Information Commissioner's Office. Any additional escalation route that applies to a particular service will be identified in the relevant engagement letter.